FAQs

Since the launch of the product, we have received only positive feedback, which is frankly encouraging. In fact, it is effective in eliminating hyperpigmentation spots, such as brown spots, and giving you a more radiant and even complexion. However, it is essential to note that timing outcomes are very personal. If you only have a few tasks, you will notice improvement faster. On the other hand, if you have a large quantity, be patient, because your skin deserves careful and gradual attention. Our serum supports the complete regeneration process of your skin over a period of approximately 28 days. This period is crucial, because it allows your skin to regain its natural vitality and radiate youthfulness.
To say goodbye to pimples, we highly recommend our gold and activated charcoal soap. The soap is 100% natural, it works deeply to dry out pimples without leaving unwanted marks. If you want a fresher, even complexion and exceptionally soft skin, our serum is made for you. And don't forget that beyond our products, it's wise to explore the roots of your skin problems. Whether hormonal in origin or linked to your lifestyle, such as an unbalanced diet or insufficient hydration, these factors influence the quality of your skin.
Apply twice daily to a clean face for instant results of hydration and suppleness of the skin. Significant improvement in complexion is usually visible within two weeks.
Our range will allow you to obtain a complexion that is both uniform and luminous. It is important to note that our products are not intended to whiten the skin. On the contrary, they work to preserve your natural complexion while correcting your marks and imperfections.
Our serum adapts harmoniously to all skin types, whether sensitive, dark, black or white.

DO YOU ALSO SHIP OVERSEAS?

Absolutely, we ship worldwide with PACKAGE TRACKING.

HOW MUCH ARE THE SHIPPING FEES ?

Delivery costs are FREE for all orders over 35 euros in Metropolitan France.

For other countries the costs vary depending on the destination.

 

WHAT ARE THE PREPARATION AND SHIPPING TIMES?

Orders are shipped within 48 hours.

They are delivered in 1 week in Metropolitan France

HOW CAN I CHECK THE STATUS OF MY ORDER?

After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from where your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the “Track my order” tab using your email address and your order number.

HOW TO ORDER ?

Simply choose your items and click the "ADD TO CART" button, start again for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard credit cards as well as payments via Paypal. Checks and transfers are not accepted.

IS THE PAYMENT SECURED ?

Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data. We used the secure payment systems of Stripe and Paypal.

I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

Have you received shipping confirmation for your order? If your order has been shipped more than a week ago, contact us with your order number, we will launch an investigation and get back to you within 48 hours.

I ORDERED SEVERAL ITEMS AND I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

Yes, it's totally normal. To minimize your wait, we ship all items separately once they are ready to ship. The rest of your order should arrive in the next few days.

I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?

We are sorry, unfortunately this can happen. Please contact us, explaining the problem and attaching a photo as proof, we will do our best to find a solution.

I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?

Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.

You must print the withdrawal form, send it to us by email and return your items to the address indicated (a returns number will be communicated to you before return).

The return is made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt your order will be fully refunded.

To find out more, we invite you to consult the Returns page.

IN WHICH CASES CANNOT BE REFUNDED?

  1. If the product has been used and is therefore not resalable as is.
  2. If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
  3. If the returns process has not been respected.

To find out more, we invite you to consult the return page.

AIDE PRIORITAIRE

Du lundi au vendredi de 9h à 18h.

LIVRAISON SÉCURISÉE

Nous livrons les commandes à l'endroit que vous spécifiez.

+ 97% DE CLIENTS SATISFAITS

Des Produits fiables et de qualités.

SATISFAIT OU REMBOURSÉ

Changez d'avis dans les 30 jours